Limited Lifetime Warranty Policy
At FIFO UK and MyMe, we stand behind the quality and durability of our mobile and audio accessories. That’s why most of our range is covered by a Limited Lifetime Warranty — a commitment to support our customers with reliable replacements when genuine product faults occur. This policy outlines what our Limited Lifetime Warranty covers, its limitations, and how to make a claim.
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What Is a Limited Lifetime Warranty?
Our Limited Lifetime Warranty covers manufacturing defects in materials or workmanship for the expected, reasonable lifespan of the product. If a qualifying fault occurs during normal use, we will replace the item with a fully functional one.
It’s important to clarify: "lifetime" refers to the product’s service life, not the lifetime of the purchaser. As technology and product lines evolve, certain models will be discontinued, at which point warranty coverage for that item will end.
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Warranty Conditions
The warranty is valid under the following conditions:
1. Discontinued Products
If the product is no longer available, we will replace it with a similar product offering equivalent functionality. The replacement may differ in colour, design, or features, but will serve the same purpose.
2. Non-Transferable
The warranty applies only to the original purchaser and cannot be transferred to another person or business.
3. Product Registration Required
Each product must be registered individually in order to activate the warranty. Registration must be completed at: www.fifouk.com/lifetime-warranty
Once registration is complete, customers will automatically be directed to the replacement claim form, which can be filled in if needed.
4. Discretion
We reserve the right to decline warranty claims that suggest abuse of the policy, including excessive claims, use outside intended purpose, or deliberate misuse of the product.
5. Lifespan-Based Coverage
The warranty covers the product for as long as it remains a current, supported item in our range. It does not extend indefinitely or guarantee coverage once a product has been discontinued.
What Is Covered?
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Manufacturing faults
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Failures resulting from defects in materials or workmanship
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Functional issues occurring under normal, intended use
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What Is Not Covered?
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Normal wear and tear (e.g. cosmetic scuffs, fading, discolouration)
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Accidental damage (e.g. drops, water exposure)
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Misuse or improper handling
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Modifications or unauthorised repairs
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Commercial or industrial misuse
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Unregistered products
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Why Registration Matters
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Registration is mandatory to activate your Limited Lifetime Warranty. It provides:
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Free replacements for qualifying faults
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Free delivery for approved claims
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Access to exclusive promotions and offers
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Faster, prioritised customer service
To register your product, visit: www.fifouk.com/lifetime-warranty
You will automatically be taken to the replacement claim form after submitting the registration.
How to Make a Claim
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Ensure the product is registered online, you can register your product at the time of purchase and claim when you need to in the future.
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Complete the replacement claim form linked after registration ( or click here).
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Provide a clear description of the issue. Supporting images will be helpful.
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Our customer support team will review and respond within 3–5 business days.
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If approved, we will dispatch a replacement product to the registered address, free of charge.
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In some instances we may contact you to arrange for the faulty product to be sent back to us.
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Contact & Support
If you have any questions about this policy or whether your product qualifies for a warranty replacement, please contact our customer service team:
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Email: support@fifouk.co.uk
Phone: 0123 456 7890
Opening Hours: Monday to Friday, 9:00am – 5:00pm
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Our Limited Lifetime Warranty is designed to offer confidence and support for the true lifespan of your product. It reflects our commitment to long-term quality — not open-ended promises. We stand behind what we sell, and we’re here to support you when it matters.